na88 Terms & Conditions
Please read these terms and conditions in full before using the na88 platform. By creating an account, you agree to these terms.
General Provisions
na88 is an online gaming and betting platform operated for users in Bangladesh. These terms apply to all services, games, promotions, and transactions on the platform.
- na88 reserves the right to change, amend, or update these terms and conditions at any time.
- Continued use of the platform after any changes automatically constitutes acceptance of the new terms.
- The Bengali version of these terms is the definitive version. In the event of any conflict with a translation or alternative version, the Bengali version will prevail.
- It is the user's sole responsibility to read these terms.
Eligibility & Age Requirement
To create and use an account on the na88 platform, the following eligibility requirements must be met:
- You must be at least 21 years of age. This platform is strictly prohibited for anyone under 21.
- You must be a legally capable adult citizen or lawful resident of Bangladesh.
- Only one account may be created per person per device.
- All information provided at the time of registration must be accurate, truthful, and complete.
- If any information is found to be false or misleading, na88 reserves the right to close the account in question and forfeit the balance.
Account Registration & Security
Each user is solely responsible for ensuring the security of their own account.
- Keep your password strong and do not share it with anyone.
- If you suspect unauthorised access to your account, notify na88 support immediately via live chat or email.
- If someone other than the account holder operates an account, or if the same person holds multiple accounts, all such accounts will be permanently closed.
- na88 may request identity documents or other verification materials at any time. Refusal to submit documents will result in withdrawal processing being suspended.
Deposits, Withdrawals & Payment Policy
All financial transactions on na88 are conducted in Bangladeshi Taka (৳). Please read the transaction terms carefully to avoid any issues with customer service.
4.1 Deposit Terms
- The minimum deposit amount is ৳100.
- Accepted deposit methods: bKash, Nagad, and Rocket.
- Deposits may only be made using your own mobile banking account. Third-party deposits are not accepted.
- Keep the transaction ID provided at the time of deposit — you will need it if any issues arise.
4.2 Withdrawal Terms
- The minimum withdrawal amount is ৳800.
- Withdrawals are generally processed within 15 minutes to 2 hours.
- Withdrawals can only be made via the same method used for the deposit (bKash, Nagad, or Rocket).
- Funds earned from a bonus cannot be withdrawn until the bonus wagering requirements have been met.
- Large withdrawal amounts may be delayed if verification has not been completed.
- na88 reserves the right to temporarily or permanently suspend withdrawals if fraud is suspected.
Bonuses & Promotional Offers
All bonuses and promotional offers at na88 are subject to specific terms. Please read the relevant terms before claiming a bonus.
5.1 Welcome Bonus
- New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.
- Example: Deposit ৳1,000 and receive a ৳1,000 bonus — total balance will be ৳2,000.
- Similarly, depositing ৳32,000 or more will earn the maximum bonus of ৳15,000 — total balance will be ৳47,000.
- The same member cannot claim the welcome bonus more than once.
5.2 Wagering Requirements
- To withdraw bonus funds, a 15x wagering requirement must be completed.
- Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
- Example: ৳1,000 bonus × 15 = a total of ৳15,000 must be wagered before bonus winnings can be withdrawn.
- Attempting to withdraw a bonus balance before the wagering requirement is met may result in the bonus being cancelled.
- na88 reserves the right to modify or cancel any promotional offer at any time.
Gaming Policy & Prohibited Activities
Ensuring a fair and transparent gaming environment at na88 is our primary goal. The following activities are strictly prohibited:
- Using software, bots, scripts, or any automated means to play games or place bets.
- Using multiple accounts or colluding with third parties to meet bonus requirements.
- Intentionally exploiting any technical bug or glitch on the platform.
- Using the platform for money laundering or any illegal financial activity.
- Threatening, harassing, or behaving inappropriately towards other users.
Violation of any of the above policies gives na88 the right to immediately close the account in question, forfeit the balance, and pursue legal action if necessary.
VIP Programme & Loyalty Rewards
na88's VIP programme has three tiers. Weekly cashback and benefits increase as you move up each tier.
- Bronze: Weekly cashback of up to 0.3%.
- Silver: Weekly cashback of up to 0.5%.
- Gold: Weekly cashback of up to 0.8%.
VIP tier progression depends on your activity on the platform. To receive VIP benefits, your account must remain active and must not be in violation of any rules. na88 reserves the right to change or revoke any member's VIP tier if that member breaches any terms.
Responsible Gaming
na88 firmly believes in responsible gaming. We want every member to play for fun and entertainment — not out of financial pressure or addiction.
- If you feel that gaming is having a negative impact on your personal or financial life, please seek help immediately.
- Keeping minors (under 21) away from gaming is the responsibility of every household.
- Contact support to request deposit limits or a temporary account suspension.
- For more information, please visit our Responsible Gaming page.
Privacy & Data Protection
na88 takes the privacy of your personal information very seriously. How your information is collected, used, and kept secure is described in detail in our Privacy Policy.
- Information collected at the time of account registration is used solely for the purpose of operating the platform and providing services.
- All transactions are secured with SSL encryption technology.
- Your information is not sold or shared with third parties, except where required by legal obligation.
- Transaction records will be retained for a specified period after account closure for security purposes.
Account Closure & Termination
Either the user or na88 may close an account.
10.1 Closure by the User
- You may request account closure at any time via live chat or email.
- You will be given the opportunity to withdraw any available balance before closure, however any bonus balance will be forfeited.
10.2 Termination by na88
- na88 may terminate an account without notice in cases of rule violations, fraud, submission of false information, or other unacceptable activities.
- In the case of termination due to rule violations, both the balance and any bonuses will be forfeited.
- In the case of a voluntary self-exclusion request, the actual deposited balance will be returned.
Limitation of Liability
The na88 platform is operated on an "as is" basis. na88's liability is limited in the following areas:
- na88 will not be held responsible if a game session is interrupted due to internet disconnection, power outages, or device issues.
- na88 is not obligated to compensate for losses incurred during a temporary platform outage caused by technical issues.
- na88 is not directly liable for delays caused by third-party payment providers.
- Users are responsible for their own gaming losses — na88 does not guarantee that members will always win.
Dispute Resolution
If you have a dispute or complaint, please contact na88 customer service first. We aim to resolve all complaints impartially and promptly.
- Contact us via live chat (24/7) or email to resolve a complaint.
- After making contact, please allow sufficient time — our support team will review each matter thoroughly.
- When submitting a complaint, please provide the relevant transaction ID, date, and full details.
- na88's decision will be considered final, however in the case of serious disputes, both parties will attempt to reach a resolution through discussion.
Contact & Customer Support
If you have any questions or issues regarding these terms and conditions, our support team is always here to help.
- Live Chat: Available 24 hours a day, 7 days a week.
- Email: [email protected]
- Support is available in both Bengali and English.
Still have questions?
Our support team is ready to assist you 24/7. Chat with us directly via live chat or email us at [email protected].