na88 Privacy Policy
Your personal information is completely safe with us — here we clearly explain how na88 collects, uses, and protects your data.
This privacy policy applies to all users of the na88 platform. By reading it, you will learn what kind of information we collect, why we collect it, how we store it, and under what circumstances we share it with third parties. Following this policy is part of our commitment.
Introduction and Overview
na88 is a trusted online gaming platform operated for players in Bangladesh. We believe transparency is the foundation of trust. This privacy policy ("Policy") tells you how na88 treats you, particularly regarding your personal information.
By using our website, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services. We may update this policy at any time, and those changes will be published on this page.
na88 always gives the highest priority to user privacy. We use SSL encryption technology to keep your information secure and follow international security standards.
What Information We Collect
To create an account on na88 or use our services, providing certain personal information is required. We may collect various types of information as listed below:
2.1 Information Provided Directly
When you register on our platform, log in, or use any service, the information you provide directly includes:
- Your full name and date of birth
- Email address and mobile number
- Password and security question answers
- Payment-related information (such as bKash, Nagad, or Rocket account numbers)
- Documents required for identity verification (national identity card or passport)
2.2 Automatically Collected Information
When you use our website, some information is collected automatically. This includes:
- Your device's IP address and device type
- Browser type and version
- Cookie and session information
- Which pages of our site you visited and when
- Referral source (which site you came from to reach our site)
- Gaming and betting activity logs
2.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as transaction verification information from identity verification service providers or financial institutions. Such information is used only to ensure the security of our regular operations.
How Your Information Is Used
na88 uses the information you provide only for specific and clearly defined purposes. We do not use your information for any other purpose without your permission. The main areas of use are listed below:
3.1 Account Management and Service Delivery
Your information is used to create your account, verify login, process transactions (deposits and withdrawals via bKash, Nagad, Rocket), and run gaming services smoothly.
3.2 Identity Verification and Security
Identity verification is essential to ensure account security, prevent fraudulent activity, and keep those under 21 away from the service.
3.3 Customer Support
Our support team can view necessary information from account records to help resolve your issues. This helps improve the quality of service.
3.4 Legal Compliance
Your information may be used to comply with applicable laws and regulations, report suspicious financial transactions, and respond to lawful requests from legal authorities.
3.5 Platform Improvement
Collected information is analyzed to improve our services by analyzing user experience. This analysis is done entirely anonymously, where no individual can be identified.
Sharing Information with Third Parties
na88 does not sell your personal information or provide it to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited necessary information may be shared with trusted technology partners, payment processors, and identity verification agencies that assist in operating our platform. All these partners are required to follow strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed pursuant to court orders, lawful requests from investigating authorities, or requirements of applicable law. In such cases only the minimum necessary information is provided.
4.3 Merger or Acquisition
If na88 is involved in a business merger or transfer in the future, user information may be transferred to the new managing party. In that case we will notify you in advance and your information will remain protected under this policy.
4.4 Game Software Providers
Technical information about gaming sessions is shared with our game software partners including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, and Microgaming. This information is used to ensure smooth operation of games and fair results.
Cookies and Tracking Technologies
The na88 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Cookies We Use
- Essential Cookies: For maintaining login sessions, security tokens, and saving your preferred language.
- Functional Cookies: For remembering your preferences such as game language or display settings.
- Analytics Cookies: To measure how much each section of the site is used in order to improve the service.
5.2 Cookie Control
You can reject or delete cookies from your browser settings. However, disabling essential cookies may interfere with some core functionality of the site.
Security Measures for Your Information
Keeping your information secure is one of na88's highest priorities. We follow various technical and procedural security measures:
- 256-bit SSL encryption is used for all data transmission.
- Your password is stored as an encrypted hash — no staff member can view it directly.
- Payment information (bKash, Nagad, Rocket) is stored using a secure encrypted method.
- Our servers undergo regular security testing and updates.
- Only a limited number of staff can access necessary user information.
- Automated alerts are active for unusual logins or transactions.
Although we make every effort to ensure the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. You are therefore requested to keep your account password confidential and to notify us immediately if you notice anything suspicious.
Data Retention Period
na88 stores your information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained while your account is active.
- After account closure, some information is retained for the period required for legal compliance.
- Transaction records are retained for the period specified under financial regulations.
- If consent for marketing communications is withdrawn, the relevant information is deleted promptly.
After the specified period, your information is securely deleted or anonymized in a way that makes it no longer possible to identify you.
Your Information Rights
As a user of the na88 platform, you have certain important rights regarding your own information:
8.1 Right to Access Information
You may request from us at any time what information we hold about you. We will inform you of that information within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can ask us to correct it. You can also change general information directly from your account settings.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.
8.4 Withdrawal of Marketing Communications
You can stop receiving promotional messages or emails at any time. To do so, contact us at [email protected] or change the notification settings in your account.
8.5 Right to Lodge a Complaint
If you feel that we have not handled your information properly, please first contact our support team. We will make every effort to resolve your issue.
Protection of Minors
na88 strictly does not provide services to persons under 21 years of age. When registering on our platform, the user must confirm their age. If we learn that a minor is using our platform, that account will be immediately closed and all associated information will be deleted.
If parents believe their child is using our platform, please contact our support team immediately.
Policy Changes and Updates
na88 may update this privacy policy from time to time. Changes to this policy may be made due to service improvements, legal changes, or the use of new technology.
If there are any significant changes, we will notify you in advance via your registered email or through platform notifications. Continued use of our platform after the changes will be considered as your acceptance of the updated policy.
You are advised to visit this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here for you.
Direct 24/7 support is available via live chat
Contact us by email:
Our support team provides assistance in both Bengali and English.
You can also read our other policies and terms: Terms & Conditions | Responsible Gaming